contact us
  • Home
  • return & refund policy

Return and Refund Policy

Effective Date: 1st August 2024

Thank you for shopping at https://Techovate.net - the official registered portal serving Techovate Holding LLC and/or any of its subsidiaries such as but not limited to Qtrend-Firma-Fashions LLP. We are committed to providing quality products and services. However, if you are not entirely satisfied with your purchase, we are here to help.

The sections below describe in detail the following:

  1. Returns and Refunds of Products
  2. Returns and Refunds of Services
  3. Cancellations
  4. Shipping
  5. Contact details

1. Returns and Refunds for Products

Eligibility:

  • Return Window: You have [7] days to return a product from the date you received it
  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must contain all original product labels intact (where applicable).

Non-Returnable Items:

  • Products that have passed the [7] day window are not eligible for returns.
  • Products without original labels and packaging are not eligible for returns.
  • Intimate or sanitary goods.

Return Process:

  1. Request a Return: Contact our customer support team at info@techovate.net to initiate a return. Please provide your order details and the reason for the return.
  2. Return Approval: Once your return request is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
  3. Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment within [5] business days.

2. Returns and Refunds for Services

Eligibility

  • Service Eligibility: To be eligible for a refund, the service must have been purchased within the last [7] days.
  • Non-Refundable Services: Certain services may be non-refundable. These include:
    • Services that have been fully delivered and consumed.
    • Custom or personalized services.
    • Subscription-based services that have been used for more than [25%] of the subscription period.

Refund Process:

  1. Request a Refund: Contact our customer support team at info@techovate.net with your order details and the reason for the refund request.
  2. Assessment: Our team will review your request and notify you of the status of your refund after assessing the case.
  3. Refund Approval: If your refund is approved, we will initiate a refund to your original method of payment within [5] business days.

Cancellations

Product Cancellations:

  • You may cancel an order for a product 24 Hours before it has been shipped for a full refund.
  • Cancellations during the 24 Hours prior to shipment are liable for a deduction of service charges depending on the delivery stage that the product is going through.

Service Cancellations:

  • One-Time Services: You may cancel your service within [24] hours of purchase for a full refund. Cancellations beyond this period may be subject to a prorated refund based on the amount of service used.
  • Subscription Services: Subscription services can be canceled at any time. However, refunds for subscriptions will be prorated based on the remaining subscription period, unless otherwise specified in the subscription terms.

Shipping

  • Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchange Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our return and refund policy, please contact us: